Resources
for Tenants

We make renting your new home as simple as possible

Tenant forms

Access all the forms you need to get things happening! Apply for a property with our Residential Tenancy Application form, lodge a Maintenance Request or submit a Notice to Vacate. If you are looking to move, simply fill in our Tenant Register of Interest form and we will be in touch when a property matching your requirements becomes available.


Tenant Register of Interest Form








Student/Parental Guarantee Application Form



Maintenance Request Form


Renting your new home

At Network Pacific Real Estate, we make renting your new home as simple and painless as possible by:

  • Returning your phone call – you won’t need to chase us up, after all you’re the client!
  • Arranging private viewings promptly and at a time mutually convenient to all parties
  • Keeping you updated on the process of your application

And once you’ve moved into your home you’ll be able to enjoy the same friendly support you had during the application process. Whenever you need any input, advice or support, head to our website where you’ll find useful online forms. Alternatively you can always call our office; our friendly staff are trained to direct your call to the best person to help you. This includes:

  • Requesting maintenance or repairs to the property
  • Arranging an appointment to sign a new lease
  • Finding essential information about your property
  • Checking details of your tenancy agreement

Helpful resources

We’ve listed some helpful resources below to assist with some of the common issues you may face during your tenancy including some useful tenant checklists.

Emergency Numbers


CONTACT US

Office: +61 3 9816 4722
Fax: +61 3 9816 4799
PO Box 4353 Burwood East VIC 3151
Building 5, 303 Burwood Highway, Burwood East VIC 3151

EMERGENCY CONTACT NUMBER: 1300 66 55 77

For all urgent repairs on your rental home, the landlord must respond immediately. Urgent repairs are:

  • A burst water service
  • A blocked or broken toilet system
  • A serious roof leak
  • A gas leak in your apartment
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of an essential service or appliance provided by your landlord or property manager for hot water, water, cooking, heating or laundering
  • Failure or breakdown of the gas, electricity or water supply
  • Any fault or damage in the premises that makes the premise unsafe or insecure
  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase

Important Note: Tenants will be liable for extra costs involved for call-outs that are not an emergency.

URGENT REPAIRS INFORMATION

FAQs

How do I inspect a property?

Network Pacific Real Estate conducts open for inspections on a weekly basis for our available properties. Information is updated each week on our website and realestate.com.au. Ring our property management team on +61 3 9816 4722 to express your interest in attending an inspection. We understand that sometimes it may be difficult for you to attend the scheduled open times. Our property managers are happy to accommodate and schedule a time convenient to you.

How long does it take to process my application?

Provided we have received all the necessary information and ID requirements, your application will be processed within 2 business days. The final decision lies with the Landlord.

What about the connection of services?

If you would like assistance with the connection of services such as gas, electricity, water, internet and telephone, this can be arranged with Direct Connect.

How do I apply for a property?

Once you have found the property you like and inspected it, you will need to complete a Residential Tenancy Application form.

Download a Residential Tenancy Application form here

Once you have completed an application form, please either email or fax the form to our office.

Fax: 03 9816 4799
Email: propertym@networkpacific.com.au

Once your application is approved, you will be required to sign a lease and provide the payments listed below before you can collect your keys. You will also be asked to sign a Bond Lodgment form which we will then lodge on your behalf. The Residential Tenancies Bond Authority (RTBA) will send you a receipt after we lodge the bond.

Funds payable when you sign the lease:

  • Refundable Bond, usually equivalent to one month’s rent – made payable to The Residential Tenancies Bond Authority (RTBA)
  • The first month’s rental

Our office does not collect cash. Please arrange to have the bond paid by money order or bank cheque when you sign the lease. Alternatively, both the bond and the first month’s rental can be paid via direct banking. Details will be provided by your property manager.

Please allow three business days for the funds to be cleared. Once the funds have cleared you will be able to collect your keys.

How do I pay my rent?

Rents are payable monthly in advance. Our office encourages direct debit payments so you don’t miss a rental payment. Alternatively you may wish to pay your monthly rental by Electronic Banking. Talk to your bank to set this up. Please note we do not accept cash at our office.

What should I do if something needs to be repaired?

Network Pacific has a 24/7 maintenance division that takes care of all repairs and maintenance issues. If you need to report any repairs or maintenance issues, you will need to send us the request in writing. For urgent repairs, you can ring the emergency contact number provided at the time of signing your lease.

The following are deemed as urgent repairs:*

  • Burst water service
  • Blocked or broken toilet system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • Failure or breakdown of any essential service or appliance supplied by a landlord or agent for hot water, water, cooking, heating or laundering
  • Failure or breakdown of the gas, electricity or water supply
  • Any fault or damage in the premises that makes the premises unsafe or insecure
  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase

*Source: www.consumer.vic.gov.au

For all other repairs or maintenance requests, we will attend to them as soon as is practicable. The legislation allows the landlord up to 14 days to rectify the issues raised in non-urgent requests.

How do I get a bond refund when I vacate?

In order to ensure a speedy bond refund, refer to the vacating checklist guide that was sent to you when you received confirmation of your vacate date. It highlights what needs to be cleaned and details to look out for when doing a vacate clean. Please ensure that all keys, remotes, fobs and receipts are handed in to our office when you vacate.

Note: Rent continues to be payable up to the day you return all keys, remotes and fobs.

When you have handed in the keys, your property manager will conduct a final inspection. You will be contacted if there are any issues related to the property. Provided the outcome of the inspection is satisfactory, we will proceed to lodge a bond refund. You will then be required to sign a Bond Refund form. Please provide your bank details for refunding the bond to. All tenants named in the lease have to sign the form, otherwise we cannot lodge the refund.

For more information on renting and the Victorian Tenancy act please visit the Consumer Affairs Victoria website

Consumer Affairs Victoria also has a free smartphone app with tools to help renters manage their tenancies. Download the Consumer Affairs Victoria tenant app

All the best with your move!

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